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When did you last take some time out of your day to do some quality thinking?
I don’t mean day dreaming. I mean thinking about your vision for the business, how you are going to achieve your goals and what else could you do to accelerate your future.
All of my clients take a day out every 90 days to reflect and build a plan for the next quarter so they are really focussed on what they need ...
Continue Reading →I was with one of my clients sales people today.
She was feeling stressed so I asked her to tell me what was happening. She reeled out an endless list of challenges, issues, balls-ups and uncompleted tasks. I scribbled everything down working as hard as I could keep up.
The list was impressive so I handed it to her and asked her to make a note of the next action she needed to take on each issue.
To her surprise she ...
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We all have our own favourite stories about rubbish customer service (ask me about my experience with the Festival Place car valeting service some time!!!) – how would your customers describe your service?… honestly!!!
Click on the image and enjoy the ideas in this months video and here are my top tips for great customer service which will keep your customers coming back for more:
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We know the phone is a great way of communicating with customers and prospects so stop looking at it like you are having a staring contest with a Rattlesnake!
It has been proven by countless business failures that you have more chance of finding sales if you phone and talk to people than if you are surfing e-bay, checking your inbox ordoing the filing. Sales are the lifeblood of your business and the phone is still one the best prospecting tools ...
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Who are your prospective customers; those elusive people that need to be connected to your products and services? Just to be clear, “Any company or individual” is not a target market for a small business. It may be for the big corporates who have the resources to conduct the marketing equivalent of “carpet bombing” to reach customers but even they are now carving up their customer base and marketing to smaller groups that exist within it. Smaller businesses need to adopt ...
Continue Reading →If you have tried advertising in some format in the past and it didn’t give you the results you wanted it is likely you will experience one of the two reactions:
Be honest!!! Where do you feel you are?
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While out on my travels meeting business owners to give them a free coaching session I almost always hear how loyal customers are and how much new business comes from “word of mouth”. However, I also tend to find that the term “word of mouth” is used very loosely and can also mean “We really don’t have any idea where our customers originated from, but I think it’s Word ...
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I am lucky to live within earshot of my local cricket green and have spent many afternoons watching games. That said, I have never managed to figure out what the scoreboard and numbers are telling me. The only way I know who won is from the smiles or frowns on the teams faces when play concludes.
The same is true for many business owners. They only see the score after the game has finished (in many cases up to six months ...
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Do you know how many customers or the value of sales you need to make today to get past break even and into profit?
How much of your working year will it take just to pay the tax bill? Or, how many prospects do you need in your sales pipeline to generate enough customers to make your profit larger?
If you’re struggling to answer these basic questions you are ...
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When is a customer not a customer?
So they have purchased your product or service and there haven’t been any complaints so another satisfied customer…..WRONG!!! A customer is “a person with whom one has dealings”. It is derived from the word custom (habit, usage, way, practice, tradition, familiarity – take your pick they are all good!!). The word “dealings” is important in this context as it implies multiple transactions.
So if they not a customer what are they? In ActionCOACH we call ...
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