The Ten commandments of service
If your business prides itself on giving outstanding customer service you will be attentive to every single element of the customer interaction. From the generation of the lead through to invoice production there are countless opportunities to impress, or otherwise, your potential and customers. And as I have said time after time; details matter.
The sizzle in the sausage of service is how well the people in your team interact with customers, whether face to face. So ...Continue Reading →