The ten commandments of Service

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The Ten commandments of service

If your business prides itself on giving outstanding customer service you will be attentive to every single element of the customer interaction. From the generation of the lead through to invoice production there are countless opportunities to impress, or otherwise, your potential and customers. And as I have said time after time; details matter.

The sizzle in the sausage of service is how well the people in your team interact with customers, whether face to face. So ...

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10
FEB
0

Customer Service and Operations

Coaching Myths – Your business is growing or dying

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One of the key principles within the coaching system I belonged to was that your business is either growing or dying. This is another one of those statements that is hard to disagree with whether we are referring to companies or people. But you know me well enough by now to know that is exactly what I intend to do. By the end of this article you will see more options for growth than you are currently seeing.

Money, money , ...

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12
OCT
0

Core Disciplines, Customer Service and Operations, Profit Growth, Systemisation and Leverage

Do your customers think you are boring?

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Its a bit of a problem when your customers don’t seem to want to spend time with you. If you struggle with getting face time with your customers then read on……

One of the participants on my Sales Ninja programme is an Account Manager responsible for keeping and growing the revenue of about forty of the companies larger customers. As I am sure you can imagine it is a bit of a problem when some of them don’t want to see ...

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13
MAR
0

Core Disciplines, Customer Service and Operations, Profit Growth

Are you a Sales Person or an Order Taker?

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I bought a new car just before Christmas. My homework was done and I knew what manufacturer I wanted but I was not entirely sure which model or specification I was going to buy.

On arrival at the dealership I was excited at the prospect of picking the right vehicle for me. My salesman (let’s call him Gareth to protect his identity) proceeded to ask me absolutely nothing about the type of driving I do, what I look for in a ...

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19
MAR
0

Customer Service and Operations, Profit Growth, Self Management, Systemisation and Leverage

Why is your business wearing the cloak of invisibility?

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Why is your business wearing the cloak of invisibility?

Ladder Rung 1 – Suspect to Prospect

Out there in the world there are plenty of potential customers who would be perfect for your business. In ActionCOACH we call them suspects. They don’t know you and you don’t know them. Your goal with suspects is to find them and turn a percentage of them into prospects. This is the process that you know as marketing.

Watch the short video for an explanation of how to find suspects and ...

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8
FEB
0

Customer Service and Operations, Profit Growth, Self Management, Systemisation and Leverage

If you Need More Sales the Answer is Easy – Take Action

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Most of you will have had experience of hard selling at some point in your life and will know how it actually puts you off making a purchase.  Even if you do buy you are unlikely to become a regular.  We can sniff out a sales pitch from a hundred yards so the historic “foot in the door” approach just doesn’t work.  Sales is about professionally helping the right people to buy your products and services.  Start thinking like that and see what ...

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23
JAN
0

Building Your Team, Customer Service and Operations, Profit Growth, Self Management, Systemisation and Leverage

My Customer Service is Already Awesome!

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We all have our own favourite stories about rubbish customer service (ask me about my experience with the Festival Place car valeting service some time!!!) – how would your customers describe your service?… honestly!!!

 

Click on the image and enjoy the ideas in this months video and here’s my top tips for great customer service which will keep your customers coming back for more:

 

  • Flowchart your delivery process ...
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23
NOV
0

Customer Service and Operations, Profit Growth, Systemisation and Leverage

What you don’t know WILL hurt you

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Watch my short video clip…

Since you left full-time education, how much time per week do you dedicate to learning?  – and that’s not including learning the latest plot on Eastenders!

Leaving school marks the beginning of your “learning journey.”  Expanding your knowledge provides you with new ideas, opinions and options for building your business and achieving the lifestyle you want.

If you want to get the business, the ...

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17
NOV
0

Core Disciplines, Customer Service and Operations, Self Management, Systemisation and Leverage

Raving Fans – The Only Way to Grow your Business

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While out on my travels meeting business owners to give them a free coaching session I almost always hear how loyal customers are and how much new business comes from “word of mouth”.  However, I also tend to find that the term “word of mouth” is used very loosely and can also mean “We really don’t have any idea where our customers originated from, but I think it’s Word ...

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26
SEP
0

Customer Service and Operations, Profit Growth, Self Management, Systemisation and Leverage

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