We all have our own favourite stories about rubbish customer service (ask me about my experience with the Festival Place car valeting service some time!!!) – how would your customers describe your service?… honestly!!!
Click on the image and enjoy the ideas in this months video and here’s my top tips for great customer service which will keep your customers coming back for more:
- Flowchart your delivery process and train all of your team to follow the same one
- Focus on bottlenecks, delays and customer touch points. Match what the very best do
- Have a complaints procedure that resolve the customers problems and makes them love you even more